Privacy Policy
Privacy Policy
Last updated: 23-05-2026
This Privacy Policy explains how Vanlite Campers Ltd collects, uses, stores and protects your personal information when you use our website, contact us, request a quote, place an order, create an account or communicate with us.
We aim to keep this policy clear and easy to understand. If you have any questions, please contact us using the details below.
1. Who we are
Vanlite Campers Ltd is a UK-based supplier of campervan windows, van conversion products, campervan accessories, fridges and off-grid power products.
Business name: Vanlite Campers Ltd
Company number: 16312514
VAT number: 512949285
Website: https://vanlite.co.uk
Email: sales@vanlite.co.uk
Phone: 07720650896
Registered business area: Featherstone, West Yorkshire / WF7 area
Main business/collection area: Balne, Goole / DN14 area
Out-of-hours collection: WF7 area by prior arrangement only
For privacy and security reasons, we do not publish our full registered office address on this website. Collection, delivery or appointment details will be provided directly where required.
Collection is mainly available from the Balne, Goole / DN14 area, with out-of-hours collection from the WF7 area available by prior arrangement.
For the purposes of UK data protection law, Vanlite Campers Ltd is the data controller for the personal information we collect and use.
2. What personal information we collect
We may collect and process the following personal information:
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Name
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Email address
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Phone number
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Billing address
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Delivery address
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Order details
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Quote request details
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Enquiry details
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Customer account details
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Communication history
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Payment and transaction information
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Newsletter signup details
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Review request information
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Delivery and collection information
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Website usage information, such as pages visited and how users interact with the site
We do not intentionally collect sensitive personal information through our website.
3. How we collect your information
We may collect information when you:
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Submit a contact form
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Request a quote
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Place an order through our website
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Create a customer account
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Sign up to a newsletter
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Contact us by phone, email, WhatsApp or Facebook Messenger
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Arrange collection, delivery or courier shipping
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Communicate with us about products, fitting kits, stock, pricing or compatibility
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Leave, or are invited to leave, a review
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Use our website, including through cookies and analytics tools
4. Why we use your personal information
We use your personal information to:
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Respond to enquiries
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Provide quotes
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Process and manage orders
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Arrange collection, local delivery or courier delivery
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Provide customer support
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Help confirm product compatibility
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Manage customer accounts
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Send order confirmations and service messages
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Request reviews after purchases
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Keep accounting, VAT, tax and business records
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Prevent fraud and protect our business
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Improve our website, products and services
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Understand how visitors use our website
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Send marketing communications if you have opted in or where permitted by law
5. Our lawful basis for using your information
Under UK data protection law, we need a lawful basis for using your personal information.
We may rely on the following lawful bases:
Contract
We use your information where it is needed to provide a quote, process an order, manage a customer account, arrange delivery or supply products.
Legal obligation
We use and keep certain information where required for tax, accounting, VAT, legal or regulatory purposes.
Legitimate interests
We may use your information for our legitimate business interests, including responding to enquiries, managing customer relationships, improving our website, preventing fraud, requesting reviews, keeping business records and running Vanlite Campers Ltd effectively.
Consent
We rely on consent where you choose to sign up for marketing communications or where consent is required for non-essential cookies and analytics.
You can withdraw consent at any time where we rely on consent.
6. Orders, payments and customer accounts
If you place an order through our website, we collect the information needed to process and fulfil your order.
We may use third-party payment providers such as Stripe, PayPal, Klarna, Clearpay or similar payment services. Payment providers process payment information securely. Vanlite Campers Ltd does not store full payment card details on its own website.
If you create a customer account, we may store your account details, order history, billing details, delivery details and contact information so you can manage your orders and account.
7. Delivery, couriers and collection
Where delivery, courier shipping or local delivery is arranged, we may share necessary information with delivery providers or couriers.
This may include:
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Name
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Address
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Phone number
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Email address
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Order details needed for delivery
We only share information needed to complete the delivery, courier or collection process.
8. Third-party services we use
We may use trusted third-party services to help operate our business and website. These may include:
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Stripe
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PayPal
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Klarna
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Clearpay
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WooCommerce
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Google Analytics
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Google Search Console
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WhatsApp
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Facebook Messenger
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Courier and delivery companies
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QuickBooks or other accounting software
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Website hosting, security, backup and maintenance providers
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WordPress plugins used to operate the website
These providers may process information according to their own privacy policies and terms.
We only share information where needed to operate our website, process payments, fulfil orders, arrange deliveries, respond to enquiries, keep business records, understand website performance or provide customer support.
9. Marketing communications
At the time this policy was created, Vanlite Campers Ltd does not actively send regular marketing emails.
If we introduce newsletters or email marketing in the future, we will only send marketing communications where you have opted in or where the law allows us to contact existing customers about similar products and services.
You can unsubscribe from marketing emails at any time by using the unsubscribe link, where available, or by contacting us at:
10. Reviews
We may contact customers after a purchase to ask for a review.
Leaving a review is optional. If you leave a review on a third-party platform such as Google or Facebook, that platform will process your review under its own privacy policy.
We may display customer reviews, testimonials or feedback on our website or marketing where permitted.
11. Cookies, analytics and website tracking
Our website uses cookies and similar technologies to help the website work properly, process orders, manage customer accounts and understand how visitors use the site.
Cookies are small files placed on your device when you visit a website.
Some cookies are essential for the website to function. These may include cookies used for:
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WooCommerce basket and checkout features
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Customer account login
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Website security
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Website functionality
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Remembering cookie preferences
We also use Google Analytics to understand how visitors use our website, how people find the site, which pages are viewed and how the website performs. This helps us improve our website, products, content and customer experience.
Google Analytics may collect information such as:
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Device type
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Browser type
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Approximate location
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Pages visited
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Time spent on the website
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How visitors reached the website
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Website interactions and performance data
Google Analytics and some website plugins may use non-essential cookies or similar technologies.
Where required, non-essential cookies such as analytics cookies should only be used with your consent. You can manage or withdraw cookie consent through the cookie options shown on our website, where available, or by adjusting your browser settings.
Because our website uses WordPress, WooCommerce and plugins, some plugins may set cookies or use similar technologies to provide security, performance, checkout, account, analytics or functionality features.
If we add additional analytics, advertising pixels or non-essential cookies in the future, we will update this Privacy Policy and, where required, provide appropriate cookie consent options.
12. How long we keep your information
We only keep personal information for as long as necessary.
Typical retention periods are:
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Customer and order records: usually up to 6 years for tax, VAT and accounting purposes
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Enquiry emails and messages: usually 12–24 months
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Quote requests: usually 12–24 months
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Marketing data: until you unsubscribe or ask us to remove it
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Customer account data: while your account remains active, or until deletion is requested where legally possible
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Website analytics data: retained according to the settings in Google Analytics and related tools
We may keep some information for longer if required for legal, tax, accounting, dispute, fraud prevention or regulatory purposes.
13. How we protect your information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.
This may include using secure website systems, password-protected accounts, trusted payment providers, website security tools and limiting access to customer information where appropriate.
No website or online system can be guaranteed to be completely secure, but we aim to keep your information safe and only use trusted providers where possible.
14. Your data protection rights
Under UK data protection law, you have rights over your personal information. These may include the right to:
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Ask for a copy of the personal information we hold about you
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Ask us to correct inaccurate or incomplete information
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Ask us to delete your information in certain circumstances
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Ask us to restrict how we use your information
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Object to certain types of processing
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Withdraw consent where we rely on consent
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Ask for your information to be transferred where applicable
To exercise your rights, contact us at:
We may need to verify your identity before responding to a request.
15. Complaints
If you have a concern about how we use your personal information, please contact us first so we can try to resolve it.
You can contact us at:
You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.
ICO website: https://ico.org.uk
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements, cookies, plugins or how we use personal information.
The latest version will always be available on this page.