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sales@vanlite.co.uk
sales@vanlite.co.uk

Warranty & Product Support

Last updated: 23-05-2026

This Warranty & Product Support page explains how Vanlite Campers Ltd helps customers with product issues, manufacturer warranty claims, returns support and after-sales assistance.

If you have an issue with a product purchased from Vanlite Campers Ltd, please contact us first. We will always aim to help you reach a fair and practical resolution as quickly as possible.

Email: sales@vanlite.co.uk
WhatsApp / Phone: 07720650896
Website: https://vanlite.co.uk

1. Our approach to product support

Vanlite Campers Ltd purchases products from manufacturers, suppliers and authorised distribution channels.

Where a product has a manufacturer warranty or supplier support process, we will work with the relevant manufacturer or supplier to help resolve the issue.

We have dedicated supplier and manufacturer support channels for certain products and will use these where needed to help with warranty claims, fault checks, replacements, repairs or technical support.

Our aim is always to do what is reasonable and practical to get the issue resolved as quickly as possible.

2. Products covered

This page may apply to products purchased from Vanlite Campers Ltd, including:

  • BLUETTI power stations and accessories

  • Campervan fridges

  • Van windows and glass products

  • Fitting kits

  • Conversion accessories

  • Electrical and off-grid products

  • Other products supplied through our website, email, WhatsApp or direct invoice

Warranty terms may vary depending on the product, manufacturer, supplier, age of the item and nature of the issue.

3. Manufacturer warranties

Some products may come with a manufacturer warranty. Warranty periods and conditions vary by product and brand.

A manufacturer warranty may cover certain faults or defects, but it may not cover:

  • Accidental damage

  • Misuse

  • Incorrect installation

  • Poor fitting

  • Unauthorised repairs or modifications

  • Wear and tear

  • Cosmetic damage that does not affect function

  • Damage caused by unsuitable use

  • Damage caused by incorrect storage or handling

  • Failure to follow manufacturer instructions

If you believe a product has developed a fault, please contact Vanlite Campers Ltd first so we can advise on the next steps.

4. Your statutory rights

Manufacturer warranties are in addition to your statutory rights and do not replace them.

If goods are faulty, not as described or do not do what they are supposed to do, customers may have legal rights to a repair, replacement or refund depending on the circumstances. GOV.UK explains that businesses must deal properly with faulty, not-as-described or unsuitable goods and cannot restrict customers’ legal rights.

Nothing on this page affects your statutory rights.

5. How to request support

If you need help with a product issue, please contact us at:

sales@vanlite.co.uk

Or message us on WhatsApp:

07720650896

Please include:

  • Your full name

  • Order number or invoice number

  • Product name

  • Date of purchase

  • Description of the issue

  • Photos or videos showing the problem

  • Photos of any damage or packaging, if relevant

  • Serial number, if the product has one

  • Any error codes, warning lights or app messages, where applicable

Providing clear photos, videos and details helps us deal with the issue faster.

6. Inspection and fault checking

Before a warranty claim, replacement or refund can be processed, we may need to inspect the item or ask for evidence of the fault.

Depending on the product and issue, this may involve:

  • Reviewing photos or videos

  • Asking for serial numbers

  • Checking order details

  • Asking questions about installation or use

  • Contacting the manufacturer or supplier

  • Requesting that the product is returned for inspection

  • Asking the customer to complete basic troubleshooting steps

Please do not return any product without contacting us first.

7. Replacements, repairs and refunds

Where a product is confirmed as faulty, incorrect or not as described, Vanlite Campers Ltd will arrange a suitable resolution in line with your statutory rights.

Depending on the circumstances, this may include:

  • Technical support

  • Manufacturer support

  • Repair

  • Replacement

  • Refund

  • Supplier warranty claim

In many cases, the manufacturer or supplier may need to inspect or approve the warranty claim before a final resolution is confirmed.

However, where we believe it is appropriate and in the best interests of both the customer and Vanlite Campers Ltd, we may choose to issue a replacement or refund directly and deal with the manufacturer or supplier support process ourselves.

This will be handled on a case-by-case basis and does not limit your statutory rights.

8. Return of faulty products

If a product needs to be returned for inspection, repair, replacement or warranty support, we will confirm the return process with you.

For faulty, incorrect or not-as-described items, Vanlite Campers Ltd will cover reasonable return postage or arrange a suitable return method where appropriate.

For heavy, high-value, fragile or lithium battery products, a specific courier or return method may be required.

Please do not send lithium battery products, power stations, fridges, glass or heavy items back without contacting us first.

9. Lithium battery and electrical products

Some products, including BLUETTI power stations and related accessories, may contain lithium batteries or electrical components.

Customers must use these products safely and in line with manufacturer instructions, manuals and safety guidance.

Warranty or support claims may be refused where the issue has been caused by:

  • Misuse

  • Incorrect charging

  • Incorrect storage

  • Water damage

  • Physical damage

  • Unauthorised repair

  • Modification

  • Use outside the manufacturer’s instructions

  • Inappropriate installation or connection

  • Failure to follow safety guidance

Because lithium battery products can be subject to courier restrictions, please contact us before returning any power station or lithium battery product.

10. Van windows, glass and fitting products

Van windows and glass products should be checked carefully before fitting.

Before fitting, please check:

  • The window is the correct model

  • The window is the correct side or position

  • The window matches the rear door or tailgate style

  • The product is undamaged

  • The product is suitable for your vehicle and layout

  • You have the correct fitting products and materials

Once glass, trims, fitting kits or related products have been fitted, installed, bonded, modified or used, returns may be limited unless the item is faulty, incorrect or not as described.

Vanlite Campers Ltd is not responsible for problems caused by incorrect fitting, poor preparation, unsuitable surfaces, wrong product selection, incorrect installation or failure to follow fitting guidance.

If you are unsure whether a product is correct, please contact us before fitting.

11. Products damaged in transit

If a shipped product arrives damaged, please contact us as soon as possible.

Please provide:

  • Photos of the product

  • Photos of the packaging

  • Photos of any courier labels

  • A description of the damage

  • Your order number

Please keep the packaging until we confirm the next steps, as the courier or supplier may need evidence for a damage claim.

12. Products not covered by warranty support

Warranty or product support may not apply where the issue is caused by:

  • Accidental damage

  • Customer misuse

  • Incorrect installation

  • Unsuitable fitting

  • Wear and tear

  • Unauthorised modification

  • Unauthorised repair

  • Poor maintenance

  • Failure to follow manufacturer instructions

  • Damage caused after delivery or collection

  • Incorrect product selection where suitability was not checked

This does not affect your statutory rights if the item was faulty, incorrect or not as described when supplied.

13. Proof of purchase

We may ask for proof of purchase before handling a warranty or support request.

This may include:

  • Order confirmation

  • Invoice

  • Receipt

  • Bank/payment record

  • Customer account order history

We can only support products purchased from Vanlite Campers Ltd.

14. Timeframes

We aim to deal with warranty and product support requests as quickly as possible.

Response and resolution times may depend on:

  • The product type

  • The nature of the issue

  • Whether photos or videos are provided

  • Whether inspection is needed

  • Manufacturer or supplier response times

  • Courier times

  • Replacement stock availability

  • Whether the product is heavy, fragile or contains lithium batteries

We will keep you updated where possible.

15. Relationship with our other policies

This page should be read alongside our:

If there is a return, refund, cancellation or delivery issue, our Shipping, Refunds and Returns Policy may also apply.

16. Contact us

For warranty help, product support, fault checks or compatibility questions, contact Vanlite Campers Ltd:

Email: sales@vanlite.co.uk
WhatsApp / Phone: 07720650896
Website: https://vanlite.co.uk

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